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Block debit card (BankCard)
Your debit card has to be blocked an re-ordered.
Online
Block your debit card in 24You Online banking under menu item › Current accounts › Cards & Services › Debit cards › Choose card › Click the “Block card” or “Re-order card” button.
Mobil
Block your debit card in the MobileBanking app. Go to the item › Cards › BankCards › functions: You can now get your card blocked here.
Block credit card
Your credit card has to be blocked an re-ordered.
Bank Austria Mastercard credit cards
Have your Mastercard blocked via the 24-hour service line.
Phone: +43 (0) 50505-25
card complete
Have your Mastercard and Visa credit card blocked via the 24-hour service line of card complete.
Phone: +43 (1) 71111-770
24You Online banking
Have you forgotten your PIN or user number, or have you blocked your user?
User blocked?
If you have blocked your user by entering it incorrectly several times, please contact our Bank Austria Security Center by calling +43 (0) 50505-26105. Please call from a phone number that is stored at Bank Austria. Please state that you wish to unblock your authorized party when you call. Alternatively, you are welcome to have your authorized party unblocked at one of our branches.
Forgot your PIN?
Your PIN is your password for entering 24You and the app. If you have forgotten it, you can request a new PIN at any time.
Forgot your user number
The user number is required together with the PIN for logging in. You will find it on the back of your debit card (BankCard or MegaCard).
View position
Telephone contacts for Private Customers
24h ServiceLine
For general enquiries about our products and services
Phone: +43 (0) 50505-25
SmartBanking
The hotline for customers with SmartBanking.
Phone: +43 (0) 50505-15
Online banking
For questions about Online banking and the Mobilebanking app
Phone: +43 (0) 50505-26100
Ombudsman
The hotline for praise & complaints More information
Phone: +43 (0) 50505-55500
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