Fair play, Integrity and compliant conduct
Fair play, Integrity and compliant conduct have top priority at Bank Austria. This also includes being open to indications of rule violations, fraud and white-collar crime.
Consequently, Bank Austria set-up a whistleblowing system which can be used online and anonymously to report fraudulent activities.
We also take tips from advisors, suppliers, contractually affiliated intermediaries (e.g. financial advisors) or other service providers very seriously. We provide the following channels for these messages:
Personal/Confidential
UniCredit Bank Austria
c/o : Head of Anti-Bribery & Corruption and Whistleblowing
Rothschildplatz 1
1020 Wien
Alternatively, you can send your message to this email address: whistleblowing@unicreditgroup.at
SpeakUp® system
With the SpeakUp whistleblower system, you can draw attention to breaches of rules, fraudulent behaviour and white-collar crime online and by telephone around the clock. Bank Austria Compliance ensures that your information is carefully checked and treated with absolute confidentiality.
For online access click here.
Tel.: 0800-295175
Access Code for Online and Telephone: 01504
Important:
Bank Austria customers can contact our ombudsman's office for general questions and complaints.
The practice of reporting unacceptable behaviour is called "whistleblowing". At Bank Austria, this practice is encouraged and viewed as a contribution that each and every one of us can make to protect ourselves, colleagues, the banking business and the bank's reputation in general.
Violations of the following regulations can be reported through Bank Austria's whistleblower system:
- Bribery and corruption incidents
- Antitrust violations
- Insider trading
- Market manipulation
- Misuse of confidential customer and company data
- Fraud
- Money laundering
- Violations of financial sanctions
- Incorrect handling of donations and sponsoring
- Fraud and cases of embezzlement
- other incidents that may involve risks for the bank.
Questions & answers
Web: Proceed to the SpeakUp® Web Service page (through a hyperlink or by entering the URL), choose your location, enter the relevant access code and leave your message. Within one week you can return to the Web Service and read a response. You can reply to this response. This communication cycle can be repeated endlessly.
Phone: You dial the phone number, enter your access code and leave your message. During your call you will not talk to an operator. All instructions have been pre-recorded and will guide you through the process easily. Within one week you can call back to listen to the company’s response. You can post a new follow-up message to this response. This conversation cycle can be repeated endlessly.
The service is operated by a third party, People Intouch, an independent Dutch company. People Intouch is responsible for processing all messages. Founded in 2004, the company is based in Amsterdam.
Yes. You can file a report anonymously and your confidentiality will be respected. However, we encourage you to identify yourself as it is more difficult, and in some instances even impossible, to investigate reports that are made anonymously.
You may identify yourself in your message by stating your name, if you wish. We encourage you to identify yourself for creating best possible conditions for an effective investigation.
UniCredit will receive a typed word-for-word transcript of you report. You are in total control of the content of the message you leave: if you leave your contact details in your message, the SpeakUp® system will forward it to UniCredit; if you do not leave your contact details, the SpeakUp® system and UniCredit will not know who you are.
No, the SpeakUp® system is operated by People Intouch. UniCredit has no access to the connection data. Phone details or IP-addresses will never be handed over to UniCredit.
Yes, the SpeakUp® Web Service enables you to attach (electronic) documents.
When you left a message on the phone system, you can log on to the web system using the same case number. Press on the button ‘if you already have a case number’. Here you can leave your (electronic) documents. If you would like to stay anonymous, please make sure your contact details are not mentioned in the attachments or in its properties.
If you have lost your case number, we ask you to leave your message again with a new case number. If you had written down your message for your first call, this will not take up much of your time. Use the new case number for all further communication.
The Compliance Investigations Unit will carefully review and assess the information provided in your message. If your initial report does not include enough information/evidence, we will get in touch to ask you to provide more information/evidence. A case file will be opened if your report includes minimum actionable information and evidence. Any investigation as a result of your report will be professionally and confidentially handled– we will only involve people who need to be involved depending on the nature of the matter at hand. After the end of our investigation, you will be informed accordingly.
