GeoControl with debitcards and credit cards

Please contact your advisor or call the 24h service line on +43 (0) 50505-25.

As GeoControl is a protection mechanism of the debit card or credit card. It is intended to protect the card against skimming (copying the card). This mechanism is automatically activated and can be deactivated at any time. This protection mechanism only applies to countries outside Europe, so that GeoControl does not need to be deactivated within Europe. To cash withdrawals and payments with the debit card and Bank Austria credit card outside the EU, GeoControl must be deactivated.

• Enhanced security – preventing cash withdrawals with skimmed cards (“skimming” is the copying of card data at an ATM and transferring the data to another card) in high-risk countries.
• GeoControl reduces inconveniences and time-consuming measures such as reporting misuse to the police, notifying the bank of any loss, having the card blocked, etc.
• No need to order a new card and memorise a new code.
• Authorising worldwide card usage is convenient, easy, fast and possible at any time.

If you are planning a trip outside Europe and want to have unrestricted access to your card limit, please activate your debit card before your departure by deactivating the GeoControl function for the duration of your stay abroad. For Bank Austria credit cards, please contact your advisor or the 24h service line +43 (0) 50505-25.

For the debit card: 

• In the MobileBanking app: Click on Products › Cards › select the debit card › Services. You can see there whether GeoControl is activated for this card.
• In 24You: In the detailed view of the selected card under › Cards & Services – Debit cards. You can see there whether GeoControl is activated for this card.

For the Bank Austria credit card:
Please contact your advisor or call the 24-hour service line on +43 (0) 50505-25.

Skimming is the term used for copying data of the magnetic stripe of a debitcard or credit card at manipulated ATMs and spying out the PIN.
Fraudsters can use the stolen data to misuse the card and make cash withdrawals outside Austria. 

 The GeoControl function is available free of charge. 

You can use your debitcard without restriction in the following countries and territories without having to deactivate GeoControl:
Albanien • Aserbaidschan • Armeinen • Andorra • Belgien • Bosnien-herzegowina • Bulgarien • Dänemark • Deutschland • Estland • Finnland • Frankreich • Französisch-Guyana • Georgien • Gibraltar • Griechenland • Grönland • Großbritannien • Guadeloupe • Irland • Island • Israel • Italien • Kasachstan • Kirgistan • Kosovo • Kroatien • Lettland • Liechtenstein • Litauen • Luxemburg • Malta • Martinique • Mazedonien • Moldawien • Monaco • Montenegro • Niederlande • Nordirland • Norwegen • Österreich • Polen • Portugal • Reunion • Rumänien • Russland • San Marino • Schweden • Schweiz • Serbien • Slowakei • Slowenien • Spanien • St.Helena • Tadschikistan • Tschechien • Türkei • Turkmenistan • Ukraine • Ungarn • Usbekistan • Vatikanstadt • Weißrussland • Zypern.

For the debit card: 

• In the MobileBanking app: click on › Products › Cards › select the debit card from › Services, there you will see whether GeoControl is activated for this card.
• In 24You: In the detailed display of the selected card under › Cards & Services - Debit cards, there you can see whether GeoControl is activated for this card.

For the Bank Austria credit card:
Please contact your advisor or call the 24h service line on +43 (0) 50505-25.

In the Mobile Banking App: Click on Products › Cards › select the debit card › Services, where you can activate it.
In 24You: Under Cards & Services › Debit Cards, you can activate it in the detailed view of the selected card."

For debit cards, the GeoControl function can be suspended for a maximum of three months for your own security. If you are staying abroad for a longer period of time, the deactivation must be repeated after three months. If you are staying abroad for an extended period of time, please contact your customer service representative.

The Bank Austria credit card is deactivated for an unlimited period of time. Please contact your advisor or call the 24-hour service line on +43 (0) 50505-25.

The GeoControl function for debitcards is automatically reactivated when the “end date” is reached. Alternatively, you can reactivate GeoControl for your debit card at any time before the set date in your mobile banking app or internet banking or by contacting your customer advisor.

For the Bank Austria credit card, please contact your advisor or call the 24-hour service line on +43 (0) 50505-25.