This is how to activate the MobileBanking app on your (new) smartphone.

Would you like to carry out banking transactions quickly, easily and securely with your smartphone? Then you can install the MobileBanking app from the Google- or iOS Store on your mobile phone with just a few clicks. We will also show you how you can easily transfer the MobileBanking app from an old to a new smartphone.

You can easily activate the MobileBanking app in under 5 minutes. Just follow the step-by-step instructions below.

Activating the app for the first time on a new smartphone
Transferring the app from an old to a new smartphone

Activating the app for the first time on a new smartphone

Initial activation with a Bank Austria debit card with mark of conformity on the back of the card.

Step 1

After you have installed the MobileBanking app on your device, click on "Activate now".

Step 2

Then please enter your Internet banking access data and click on “Continue”.

Step 3

You will now be asked to give your new device a name so that you can recognise it more easily in the list later.

Step 4

Now set your authorization code (ATC). You will use this code to sign orders in the app in the future. This ATC must be 6-10 digits long. You need the ATC for order signing in the app. In 24You / Online banking, orders will be signed via MobileTAN Push in the future.

Step 5

You will now be asked to verify your identity with your most recent debit card. Select it and click on “Next”.

Step 6

To verify your identity, please take your debit card. There is a mark of conformity on the back, which you will need for the next step.

Step 7

The mark of conformity can be scanned directly in the app. To do this, align the mark of conformity within the displayed frame and maintain an even distance during the scan. The camera light is automatically activated and helps to create reflections.

Step 8

During the scan, tilt the bank card slightly back and forth to cause reflections on the mark of conformity. When you are ready for the scan, click on “Next”.

Step 9

Please align the mark of conformity within the displayed frame.

Step 10

Now move the phone slightly to the right and left.

Step 11

After your mark of conformity has been captured, the scan is successfully completed.

Step 12

You have successfully completed the activation. Your app is now active.

Initial activation with a Bank Austria card without mark of conformity on the back (e. g. BankCard)

Step 1

After you have installed the MobileBanking app on your device, click on "Activate now".

Step 2

Then please enter your Internet banking access data and click on “Continue”.

Step 3

After reading the security notice, please select your bank card.

Step 4

Now please enter the penultimate 4 digits of your card number. You will find this number on the front or back of the card.

Step 5

You will now be asked to give your new device a name so that you can recognise it more easily in the list later.

Step 6

Now set your authorization code (ATC). You will use this code to sign orders in the app in the future. This ATC must be 6-10 digits long.

Step 7

Now please enter the MobileTAN that you have received by SMS. Then click on "Sign".

Step 8

You have successfully completed the activation. Your app is now active.

Initial activation if you do not have a card or have not yet received one

Step 1

After you have installed the MobileBanking app on your device, click on "Activate now".

Step 2

Then please enter your Internet banking access data and click on “Continue”.

Step 3

You will now be asked to give your new device a name so that you can recognise it more easily in the list later.

Step 4

Now set your authorization code (ATC). You will use this code to sign orders in the app in the future. This ATC must be 6-10 digits long.

Step 5

Now please enter the MobileTAN that you have received by SMS. Then click on "Sign".

Step 6

You have successfully completed the activation. Your app is now active.

Transferring the app from an old to a new smartphone

Transfer with a Bank Austria debit card with mark of conformity on the back

Step 1

You already have installed the MobileBanking app on your new device? Then click on "Activate now".

Step 2

Then please enter your Internet banking access data and click on "Next".

Step 3

After logging in to the new device for the first time, you are given the option to select whether this device is a new main device or not.

Step 4

You will now be asked to give your new device a name so that you can recognise it more easily in the list later.

Step 5

Now set your authorization code (ATC). You will use this code to sign orders in the app in the future. This ATC must be 6-10 digits long.

Step 6

You will now be asked to verify your identity with your most recent debit card. Select it and click on "Continue".

Step 7

To verify your identity, please take your debit card. There is a mark of conformity on the back, which you will need for the next step.

Step 8

Step 9

During the scan, tilt the bank card slightly back and forth to cause reflections on the mark of conformity. When you are ready for the scan, click on “Next”.

Step 10

Please align the mark of conformity within the displayed frame.

Step 11

Now move the phone slightly to the right and left.

Step 12

After your mark of conformity has been captured, the scan is successfully completed.

Step 13

Your new smartphone is now activated as the main device.

Transfer with a Bank Austria card without mark of conformity or without a card if you still have access to your old device

Step 1

You already have installed the MobileBanking app on your new device? Then click on "Activate now".

Step 2

Then please enter your Internet banking access data and click on “Continue”.

Step 3

After logging in to the new device for the first time, you are given the option to select whether this device is a new main device or not.

Step 4

After you have clicked on the "Activate as main device" button, you can specify whether you can still access your current main device. Now select "Yes" here.

Step 5

You will now be asked to give your new device a name so that you can recognise it more easily in the list later.

Step 6

Now set your authorization code (ATC). You will use this code to sign orders in the app in the future. This ATC must be 6-10 digits long.

Step 7

You then sign the order using a Mobile Token, which is created on your previous main device.

Steps 8 to 12 take place on your old device. Step 8

Please take your old device with you. Open your MobileBanking app on your previous main device and click on "Mobile Token" in the menu.

Steps 8 to 12 take place on your old device. Step 9

A window then opens in which you must enter your previous ATC.

Steps 8 to 12 take place on your old device. Step 10

In the next step, please select the item "Register new main device and transfer authorization rights".

Steps 8 to 12 take place on your old device. Step 11

You must now accept the fraud alert.

Steps 8 to 12 take place on your old device. Step 12

After you have accepted the fraud alert, you will receive your Mobile Token, which you enter on the new device.

Step 13

Please now pick up your new device again. Enter the Mobile Token you received on your new device.

Step 14

Your new smartphone is now activated as the main device.

Transfer with a Bank Austria card without mark of conformity or without a card if you no longer have access to your old device

Step 1

You already have installed the MobileBanking app on your new device? Then click on "Activate now".

Step 2

Then please enter your Internet banking access data and click on “Continue”.

Step 3

In the next step, you can select that this is your future main device.

Step 4

You will then be asked whether you still have access to the active app. Answer this question with "No".

Step 5

The "Reset" screen will now appear. Click on "Confirm" to activate the reset process (all devices previously connected to your MobileBanking app will be removed from the connection list).

Step 6

Sign the removal of the activated devices with your previous authorization code (ATC). Alternatively, you can request a one-time password from the hotline. Enter the code and click on "Sign".

Step 7

Your device has been successfully deleted. You can now proceed with the re-registration of your new device.